Gaming is entertainment, not a burden. ox99 believes every player deserves to enjoy gaming in a safe and healthy way. Our responsible gaming program helps you set limits, assess your habits, and access support whenever you need it.
If you feel gaming is getting out of control, take action now.
Ox99 does more than entertain — we actively work to protect our players.
Ox99 follows a strict age verification process at registration. No one under 18 can open an account or play. Withdrawals are not possible without KYC document verification.
Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set. To increase a limit, a 7-day waiting period applies.
As part of responsible gaming, ox99 lets you set a time limit for each gaming session. Once the limit is reached, you will automatically receive a warning or your session will end.
If you feel you need a break, use ox99's cooling-off feature. You can temporarily suspend your account for anywhere from 1 day to 6 weeks.
If responsible gaming becomes a struggle, use ox99's self-exclusion option. Once activated, your account will be fully disabled for the selected period.
If you notice signs of gaming addiction, ox99 can help connect you with professional support services. Our support team is available 24 hours a day to assist you.
Responsible gaming means maintaining a gaming habit where play stays within the bounds of entertainment and does not negatively affect other areas of your life. At ox99, the core of responsible gaming is simple: know your own limits, stay within them, and seek help when you need it.
Many people think responsible gaming means playing less. It does not. It means playing mindfully — making deliberate decisions about how long you play, how much you spend, and when to stop. When your gaming decisions are driven by planning rather than emotion or pressure, that is responsible gaming.
That is the philosophy ox99 operates by. We want you to walk away from every session with a smile — not frustration or regret. That is why we provide a range of tools and resources to help you stay in control of your gaming.
Gaming should be a source of fun. If it ever starts to feel like a source of stress rather than enjoyment, that is your signal to step back and seek support.
Problematic gaming rarely develops overnight — it tends to build gradually. Many people do not realize when they have crossed the line of responsible play. Stay aware of the following warning signs:
If you notice any of these signs, contact the ox99 support team right away or set limits from your account settings.
If you recognize three or more of the signs above in yourself, this may indicate problematic gaming. Do not try to handle it alone — seek professional support.
Ox99 offers a number of powerful tools to help ensure responsible gaming on our platform. They are completely free to use and can be activated at any time from your account settings.
| Tool Name | Function | Takes Effect |
|---|---|---|
| Deposit Limit | Set a maximum daily, weekly, or monthly deposit amount | Immediate |
| Loss Limit | Set a maximum loss limit for a given time period | Immediate |
| Session Time Limit | Setting a limit on continuous play session duration | Immediate |
| Cooling-Off | Temporary account suspension for 1–42 days | Within 24 hours |
| Self-Exclusion | Account deactivation for 6 months to 5 years, or permanently | Irreversible |
| Reality Check | Reminders at scheduled intervals to track your time and spending | Immediate |
Decreasing a limit takes effect immediately, but increasing a limit requires a waiting period of at least 7 days. This rule is in place to support responsible gaming.
Answer the questions below honestly to assess your own gaming habits:
If two or more of your answers are "Yes", please contact the ox99 support team. We are here to help you stay in control and game responsibly.
Setting limits at ox99 is straightforward. Just follow the steps below:
Log in to your ox99 account and click the profile icon in the top right corner.
Select "Account Settings" or the "Responsible Gaming" option from the dropdown menu.
Choose whichever suits your needs — Deposit Limit, Loss Limit, Session Time Limit, or Cooling-Off.
Enter your daily, weekly, or monthly limit amount and select the time period.
Clicking "Save" will apply the limit immediately and a confirmation will be sent to your email.
If you need assistance, reach out via our live chat support. We are available 24/7 to help you in Bangla.
Ox99 firmly believes that online gaming is strictly for adults. This platform is not intended for anyone under 18 — no exceptions. As part of our responsible gaming commitment, we take strong measures to protect minors.
If you have children or teenagers at home, use parental control software on your devices. Keep your ox99 account password and login details secure and do not share them with anyone.
If you suspect a minor is using ox99, please notify our support team immediately. We will investigate and take the necessary action.
The questions our players ask most about responsible gaming.