Legal documents

ox99 Privacy Policy — Your data, your control

Keeping your personal information secure is our top priority at ox99. Read this privacy policy for full details on what data we collect, how it is used, and what rights you have.

Last Updated: January 1, 2026

How ox99 protects your information

We believe your privacy is a fundamental right. Our privacy policy is built on these six core principles.

End-to-End Encryption

All your personal and financial information is protected by SSL/TLS encryption. No third party can read this data.

No Sale of Data

Ox99 never sells your personal information to third parties. Your data is used solely to improve our services.

Minimal Data Collection

We only collect information that is necessary to provide our services. No unnecessary data is stored.

Transparent Data Usage

You are always clearly informed about how your data is being used. Your data is never used for any undisclosed purpose.

Everything with your consent

Your full consent is obtained before any data is collected or used. You may withdraw your consent at any time.

Right to Erasure

You can request the deletion of all your personal information at any time. We will complete the request within the designated timeframe.


1 Introduction

Ox99 (ox99.onl) is a trusted online gaming platform serving millions of users across Bangladesh. This privacy policy explains what information we collect when you use ox99, why we collect it, and how we keep it secure.

This privacy policy is aligned with international data protection laws and best practices. By creating an account or using the ox99 platform, you agree to this policy.

This privacy policy was last updated on 1 January 2026. Registered members will be notified by email in advance of any significant changes.

If you have any questions about this policy, feel free to contact our support team at any time. We are always happy to help.

2 What information we collect

Ox99 only collects the information needed to provide you with quality service. Full details are outlined in the table below:

Type of Information Example Reason for Collection
Identity Information Name, date of birth, national ID number Account verification & KYC
Contact Information Email, phone number, address Account management & support
Financial information BKash/Nagad number, card details (encrypted) Payment Processing
Usage Data Login time, game history, betting data Service Improvement & Fraud Prevention
Technical Information IP address, device model, browser Security & Service Optimization

Automatically Collected Information

When you use the ox99 platform, certain information is collected automatically — such as your device's IP address, browser type, operating system, and how long you spent on each page. This information does not identify you personally, but helps us improve our service quality.

3 How Your Information Is Used

Ox99 uses your information for the following purposes:

  • To create, manage, and verify accounts
  • To process deposits and withdrawals
  • To recommend games and offers tailored to your preferences
  • To detect and prevent fraud, money laundering, and illegal activity
  • To provide customer service and technical support
  • To fulfill legal obligations
  • To improve platform functionality and security
  • To ensure responsible gaming

Ox99 never sells or rents your personal information to advertising companies, data brokers, or unrelated third parties.

Every use of your data has a valid legal basis — whether that is your consent, the need to fulfill a contract, or a legal obligation.

4 Cookie Policy

Ox99 uses cookies and similar tracking technologies on the website. Cookies are small text files stored in your browser.

Types of cookies we use

  • Essential cookies: Required for login sessions, security, and core platform functionality
  • Functional cookies: Used to remember your preferences, language, and layout settings
  • Analytics cookies: Used to identify which pages are most visited and to improve our services

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent some features of the platform from working properly.

5 Sharing Information with Third Parties

Ox99 may share information with selected partners in limited circumstances. In every case, strict confidentiality agreements are in place.

  • Payment Processor: bKash, Nagad, Rocket and card networks — used solely to process transactions
  • KYC verification service: To verify your identity and age
  • Game Provider: Only what is necessary to run Live Casino and slots games
  • Law enforcement: In cases of court orders or legal requirements

Ox99 does not share your personal information with any third parties outside the list above — in particular, no data is sent to advertisers or data analytics companies.

6 Data Retention Period

Ox99 does not retain your data longer than necessary. Different types of information have their own defined retention periods:

  • Active account data: retained for the duration the account remains active
  • Financial transaction records: 7 years (legal requirement)
  • KYC documents: 5 years after account closure
  • Customer support conversations: 3 years
  • Cookie and session data: up to 90 days after the session ends

Once the retention period expires, your data is securely deleted or anonymized so that no one can identify you from it.

7 Security Measures

Ox99 uses industry-standard security technology to protect your information. The core components of our security framework are:

  • 256-bit SSL/TLS encryption — on all data transfers
  • AES-256 encryption — for sensitive data stored in the database
  • Two-Factor Authentication (2FA) — for account login
  • Firewall & Intrusion Detection System
  • Regular third-party security audits
  • 24/7 Security Monitoring Team

In the event of a data breach, ox99 is committed to notifying the relevant authorities and affected users within 72 hours.

Please note that no method of transmission over the internet is 100% secure. We also encourage you to use a strong password and never share your login credentials with anyone.

8 Your rights

As an ox99 member, you have several important rights regarding your data:

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You may request that inaccurate or outdated information be corrected.

Right to Deletion

You may request deletion of your data under certain conditions.

Right to Portability

The ability to download your data and transfer it elsewhere.

Right to Restrict Processing

You may request that the processing of your data be temporarily restricted under certain circumstances.

Right to object

You may object to the use of your data for specific purposes.

To exercise any of the rights listed above, contact our support team. We are required to respond to your request within 30 days.

9 Child Protection

Ox99 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

  • Age verification is mandatory at registration
  • Age is verified during the KYC process using a national ID or passport
  • Any account identified as belonging to a minor is closed immediately
  • Any collected data is deleted

If you become aware that a minor is using an ox99 account, please notify our support team immediately.

10 Policy Changes

Ox99 reserves the right to update this privacy policy as needed. Depending on the nature of the change, we will notify you in the following ways:

  • Major changes: Registered members will receive email notification at least 30 days before changes take effect
  • Moderate changes: You will be notified via a banner or pop-up notice on the platform
  • Minor changes: The "last updated" date on this page will be changed

Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly to stay informed.

11 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. Our data protection team is ready to assist you with any concerns.

  • Email: [email protected]
  • Support hours: 7 days a week, 24 hours a day
  • Language: Support is available in both Bengali and English
  • We typically respond within 24 hours

To contact us FAQ page or reach us directly via our live chat support.


Privacy FAQ

The questions our members ask most about the privacy policy.

No, ox99 never sells your personal data to third parties. Information is only shared with essential partners such as payment processors and KYC service providers, and strictly under confidentiality agreements.

Yes, you can request deletion of your data. However, we are legally required to retain certain records (such as financial transaction histories) for a specified period. All other data will be deleted within 30 days of your request.

Yes, all your financial data is stored with AES-256 encryption. SSL/TLS encryption is used during every transaction. Payment information is shared only with the relevant payment gateway — never anywhere else.

Yes, we monitor your gaming activity — but solely for your protection. This data is used to detect fraud, promote responsible gaming, and recommend games based on your preferences. It is never used for advertising purposes.

For major changes, advance notice will be sent to your registered email. For minor updates, the "Last Updated" date on this page will be revised. Checking this page regularly is the easiest way to stay up to date.

Safe & Trusted Gaming — Join ox99

Ox99 delivers the best gaming experience while keeping your privacy protected. Sign up and get a 100% bonus on your first deposit.

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